Command Center

Real-time operations snapshot (mock data)

Date: Jan 8, 2026

• Jan 8, 2026
• Jan 9, 2026

Country: USA

• USA
• CAN
• MEX

Export CSV

Global Overview (HQ)

USA • CAN • MEX

• USA
• CAN
• MEX

USA Coverage Now

91%

Assigned 210 • Present 191 • Missing 19

USA Tickets Open

11

Over SLA: 2

USA Punctuality

97.4%

Target ≥ 98%

USA AND Submitted

6/10

Draft: 4

Airport	City	Coverage	Missing	Tickets	AND
JFK	New York, NY	95%	3	4 open	Submitted
MIA	Miami, FL	89%	9	6 open	Draft
LAX	Los Angeles, CA	93%	4	1 open	Submitted
SFO	San Francisco, CA	96%	2	0	Submitted

CAN Coverage Now

94%

Assigned 64 • Present 60 • Missing 4

CAN Tickets Open

2

Over SLA: 0

CAN Punctuality

98.8%

Target ≥ 98%

CAN AND Submitted

2/2

On-time

Airport	City	Coverage	Missing	Tickets	AND
YYZ	Toronto, ON	95%	2	1 open	Submitted
YVR	Vancouver, BC	93%	2	1 open	Submitted

MEX Coverage Now

88%

Assigned 82 • Present 72 • Missing 10

MEX Tickets Open

3

Over SLA: 0

MEX Punctuality

96.6%

Target ≥ 98%

MEX AND Submitted

2/3

Draft: 1

Airport	City	Coverage	Missing	Tickets	AND
MEX	Mexico City	87%	7	2 open	Draft
GDL	Guadalajara, JAL	92%	2	1 open	Submitted
MTY	Monterrey, NLE	89%	1	0	Submitted

Coverage Now

92%

Assigned 128 • Present 118 • Missing 10

Punctuality Today

97.4%

Late > 5 min: 6

Tickets

14

Open 11 • Over SLA 2

AND Reports

6/10

Submitted • Draft 4

On Break Now

7

Across visible airports

JFK 3 • MIA 2 • LAX 2

Airports Status

Last refresh: 14:22 local

Airport	City	Active Shifts	Coverage	Missing	Reserve	Breaks	Tickets	AND
JFK — John F. Kennedy Intl	New York, NY	18	95%	3	8	3	4 Open	Submitted	View
MIA — Miami Intl	Miami, FL	22	89%	9	12	2	6 Open	Draft	View
LAX — Los Angeles Intl	Los Angeles, CA	14	93%	4	6	2	1 Open	Submitted	View
SFO — San Francisco Intl	San Francisco, CA	12	96%	2	5	0	0	Submitted	View
EWR — Newark Liberty Intl	Newark, NJ	9	90%	3	4	0	2 Open	Draft	View

Airport Detail (Mock)

JFK

Active Shifts (next 4 hours)

Zone	Role	Time	Assigned	Present
Terminal 4 – Load Zone A	CREW	14:00–18:00	8	7
Welcome Desk – Arrivals Hall	CREW	14:00–18:00	6	5
FBO – Teterboro Support (remote)	SUPERVISOR	13:00–17:00	1	1

Missing / Late Staff

Carlos Rivera

Shift: T4 Load Zone A • Late 12 min

Open Ticket

Alicia Gómez

Shift: Welcome Desk • Missing IN

Open Ticket

Mark Thompson

Shift: Welcome Desk • No-show suspected

Open Ticket

Breaks (mock): Daniela (00:12), Carlos (00:05), Alicia (00:02)

Shifts

Scheduling (operational) • Assign / Reserve / Replace

Filters Create Shift

Airport AllJFKMIALAXSFOEWRYYZYVRMEXGDLMTY

Date

Role AllCREWSUPERVISOR

Status AllACTIVEPLANNEDCLOSEDCANCELED

Shift List (Mock)

Airport	Zone	Date	Time	Role	Assigned Staff	Status

Timekeeping

Clock IN/OUT • Presence • Anti-fraud flags

Notify Exceptions

Live Presence (Mock)

Staff	Airport / Zone	Shift	IN	Geo	Status
Daniela Rojas	JFK • Terminal 4 – Load Zone A	14:00–18:00	13:58	OK	Present
Carlos Rivera	JFK • Terminal 4 – Load Zone A	14:00–18:00	—	No data	Missing IN
Alicia Gómez	JFK • Welcome Desk – Arrivals Hall	14:00–18:00	14:10	Out of range	Exception
Mark Thompson	MIA • Concourse D – Staging Area	13:00–17:00	12:59	OK	Present

Exception Queue (Mock)

Missing IN

High

Carlos Rivera • JFK T4 Load Zone A • Late 12 min

Open Ticket Message

Out of Geofence

Medium

Alicia Gómez • JFK Welcome Desk • 420m away

Open Ticket Review

Missing OUT

Medium

SFO • Terminal 2 Load Zone • Shift ended 45 min ago

Open Ticket Notify

In production: Exceptions are computed from punches + shift start/end + geofence distance.

AND Reports

Daily standardized logs • Draft / Submit / Export

Create Draft Export PDF

Reports List (Mock)

Airport	Date	Status
JFK	2026-01-08	SUBMITTED	Open
MIA	2026-01-08	DRAFT	Open
EWR	2026-01-08	DRAFT	Open

AND Report Editor (Mock)

Airport JFKMIAEWRLAX

Date

Status

Staffing summary (auto)

Assigned 46 • Present 41 • Missing 5

Reserve used: 3

Operations

Arrivals 28 • Departures 24

Peak window: 12:00–15:00

Issues summary (linked)

Auto-suggest from open tickets.

• #1021 NO_SHOW — Welcome Desk Crew (replacement assigned)
• #1024 OUT_OF_GEOFENCE — Staff IN flagged (review pending)

Supervisor Notes MIA Concourse D: Increased passenger flow due to delayed inbound flights. Reserve pool used on Welcome Desk 13:30–15:00.

Save Draft Submit AND Export Excel

Ticketing

Go Local-visible issue tracking • SLA 24h

New Ticket Filters

ID	Type	Airport	Staff	Status	Age	SLA	Owner
#1021	NO_SHOW	MIA	—	IN_PROGRESS	8h	Due 16h	Supervisor MIA	Open
#1024	MISSING_PUNCH	JFK	Alicia Gómez	OPEN	2h	Due 22h	—	Open
#1019	INCIDENT	EWR	Mark Thompson	OPEN	27h	Over SLA	Ops Lead	Open

In production: SLA computed as createdAt + 24h. HQ & Supervisors see the same list with filtering.

KPIs / SLA Monitor

Punctuality • No-shows • Tickets > 24h • AND on-time

Export Excel

Punctuality SLA

98%

Target ≥ 98% • Current 97.4%

At Risk

No-show SLA

1.6%

Target ≤ 2%

OK

Tickets Resolved <24h

84%

Target ≥ 95%

Below

AND On-time

60%

6 of 10 airports submitted

Needs action

Airport Ranking (Mock)

Airport	Punctuality	No-show	Tickets > 24h	AND Status
JFK	98.6%	1.2%	0	Submitted
SFO	99.1%	0.8%	0	Submitted
MIA	96.9%	1.9%	2	Draft
EWR	97.1%	2.1%	1	Draft

Staff Registry (Light)

Ready / Training pending / Blocked • Airport assignments

Search Add Staff

Airport AllJFKMIALAXSFOEWRYYZYVRMEXGDLMTY

Status AllREADYTRAINING_PENDINGBLOCKED

Language AnyENESFR

Search

Staff List (Mock)

Staff	Code	Airports	Languages	Status

Payroll Export

Timesheet output only • Break Minutes included

Export Excel Export CSV

Staff	Airport	Shift	IN	OUT	Hours	Break Minutes	Flags
Daniela Rojas	JFK	2026-01-08 14:00–18:00	13:58	18:02	4.07	0	OK
Alicia Gómez	JFK	2026-01-08 14:00–18:00	14:10	—	—	0	MISSING_OUT GEOFENCE
Jorge Herrera	MEX	2026-01-08 08:00–12:00	—	—	—	0	NO_SHOW

Home

Go Local • Staff

Next Shift

JFK • Terminal 4 – Load Zone A

Role: Crew • 14:00–18:00 • Today

Confirmed Starts in 00:38

Clock IN Details

Break

Not on break

—

OFF

START BREAK END BREAK

Breaks are tracked for time integrity (mock).

Shift Detail

JFK • Terminal 4 – Load Zone A

Shift Info

Date: 2026-01-08

14:00–18:00 • Crew

Supervisor: Maria Lopez

Requirements

Location required

Yes

Photo required

No

Clock IN Issue

Clock IN

Verify location • Submit

Step 1 — Confirm

Shift: JFK T4 Load Zone A

14:00–18:00 • Crew

Step 2 — Location Check

Distance to zone

OK (42m)

Lat/Lon: 40.6413, -73.7781 (mock)

Submit Clock IN

Back to Home

Clock OUT

Close shift • Submit

Shift Summary

JFK • Terminal 4 – Load Zone A

IN: 13:58 • Planned end: 18:00

Submit Clock OUT

Back to Home

My History

Punch log • Breaks

Today

Request correction / Open issue

Issue / Request

Creates a ticket (mock)

Type Missing punch Late arrival Schedule conflict Other Description My OUT punch failed due to connectivity. Please review. Submit Issue

Ticket created: #1107 (mock). SLA: 24h.

Back to Home